FAQ

Frequently Asked Questions (FAQ) – DesainStock

Last Updated: June 22, 2025

Welcome to DesainStock! Below are answers to common questions about how our platform works. If you need further help, feel free to reach out to us at [email protected].


💡 About DesainStock

What is DesainStock?

DesainStock is a curated microstock marketplace offering high-quality design assets including illustrations, templates, icons, mockups, and more — created exclusively by our in-house design team.

Who creates the content on DesainStock?

All content is created by DesainStock’s internal creative team. We do not accept external contributors, ensuring quality, originality, and licensing clarity for all assets.


📦 Products & Licensing

What type of content do you offer?

We offer ready-to-use design assets such as:

  • Vector illustrations (AI, SVG, EPS, PNG)

  • UI/UX templates (Figma, PSD)

  • Icon packs

  • Presentation kits

  • Mockups and social media templates

How can I use the assets I purchase?

You are granted a royalty-free, non-exclusive license to use assets for personal or commercial projects, including:

  • Websites and mobile apps

  • Marketing materials

  • Client projects

  • Social media campaigns

Resale, redistribution, or use in AI training datasets is strictly prohibited.

Do you offer extended or custom licenses?

Yes, for large-scale usage (e.g. merchandise, SaaS products, broadcast, etc.), you can request a custom or extended license by contacting us at [email protected].


💳 Purchase & Payments

How do I purchase design assets?

Simply select the item you want, add it to your cart, and check out via our secure payment gateway (powered by Midtrans). After payment, you will receive instant download access.

What payment methods are supported?

We accept major Indonesian payment options including:

  • PayPal

  • Credit/debit cards

Will I receive an invoice?

Yes, a digital receipt and download link will be emailed to you immediately after a successful transaction.


📁 Download & File Access

How do I download my purchase?

After your payment is confirmed, you will be redirected to a download page. A download link will also be sent to your registered email.

What if I didn’t receive the download link?

Please check your spam or promotions folder. If the link is still missing, contact us at [email protected] with your order details.


🔄 Refunds & Support

Can I request a refund?

Due to the nature of digital goods, all purchases are non-refundable. However, if you experience a technical issue or receive a corrupted file, contact us and we’ll resolve it promptly.

Do you offer customer support?

Yes! Our team is happy to assist you with file issues, licensing questions, or product inquiries. Just email us at [email protected].


🛠 Future Features

Will you offer subscriptions or bundles in the future?

Yes! We are working on monthly subscription packages and asset bundles to give you more flexibility and savings. Stay tuned by subscribing to our newsletter!